If you are going through a change at work, this book by William Bridges Managing Transitions belongs on your shelves. I was rereading the section today on trustworthiness. He has 11 reminders about trust and a few of them really jumped out at me. Maybe they’ll resonate for you too.
Do what you say you will do. Don’t make promises you can’t or won’t keep. Most people’s mistrust has come from the untrustworthy actions of others in the past.
Listen to people carefully and tell them what you think they are saying. If you have it wrong, accept the correction and revise what you say. People trust most the people whom they believe understand them.
Share yourself honestly. A lot of mistrust begins when people are unable to read you. And remember: while hiding your shortcomings may polish your image, it ultimately undermines people’s trust in you. Admitting an untrustworthy action is itself a trustworthy action.
Ask for feedback and acknowledge unasked-for feedback on the subject of your own trustworthiness whenever it is given. Regard it as valuable information and reflect on it. Feedback may be biased, and you don’t have to swallow it whole. But check it for important half-truths.
Try extending your trust of others a little further than you normally would. Being trusted makes a person more trustworthy, and trustworthy people are more trusting.
If all of this is too complicated to remember and you want a single key to the building of trust, just remind yourself, “Tell the truth.”
And now for the laughter…
Many of you have already seen Weird Al’s viral Word Crimes to the tune of Blurred Lines, but if you haven’t, watch this. I bet you’ll find yourself smiling in recognition of both word crimes you’ve been guilty of and the word crimes that get on your nerves.
Finally, my daughter showed me this video of an interaction between Kermit the Frog and Cookie Monster. Kermit’s voice has been slowed down and the effect had me doubled over in hysterics. You must watch it. It’s 59 seconds of funny. I’m pretty sure I felt this same left of frustration toward Cookie Monster at some point.
IT’S NOT A COOKIE! IT’S AN ORANGE! OF COURSE IT’S AN ORANGE!